Privacy Policy

Who handles your data

AlbaVolt, Rruga Joklin Persi, Tiranë 1052, Shqipëri, is responsible for personal data collected through this public website. Contact us at info@albavolt.com. For tracking data processed on behalf of an organisation, also contact the organisation that manages your fleet.

What we collect and why

When you request a demo or subscription, we keep your email address, vehicle count, operating countries and any optional details you provide, such as your name, tracker model and notes. For subscription requests, we record the plan and term. We also record the version of the terms you accepted and when you accepted them.

We use this information to respond, prepare the demo or quote you requested and keep a record of the conversation. Our bases are steps you request before a contract and our legitimate interests in running and protecting the website. Technical logs may contain IP addresses, timestamps and requested pages for security and troubleshooting.

Cookies and external services

The site uses necessary cookies: csrftoken protects forms and sessionid maintains your session when you sign in or submit a request. If you use the form that opens WhatsApp, the details you entered populate a draft message there. WhatsApp and other external services apply their own privacy policies.

Authorised staff and our hosting and email providers handle information needed to operate the site and respond. Technical providers may process data outside Albania. Contact us for details about the recipients, locations and safeguards that apply.

How long we keep data

We keep requests and correspondence as long as needed to handle the inquiry and document the follow-up. We may keep records longer for a contract, legal obligation or dispute. Security logs and backups have separate retention cycles.

Access, correction and deletion

You can request a copy of your data, correction, deletion, restriction, objection or portability where those rights apply. Write from the email address you used and include the request number if you have it. We may need to verify your identity. Please leave identity documents out of your first email.

Request access to your data · Request deletion of your data

You can complain to the Albanian Information and Data Protection Commissioner or the competent authority where you live.

Children’s data

Our forms are for adults. A parent or guardian can contact us on a child’s behalf. Please keep children’s personal data out of the website forms.